This course aims to provide supervisory staff with knowledge, skills and competencies to manage and resolve conflicts at workplace.
This course aims to equip supervisory staff and above on knowledge, skills and tools to better communicate with external and internal stakeholders in order to ensure a harmonious workplace.
This course aims at equipping supervisory team members with knowledge and competencies to adapt to changing priorities, methods and practices by challenging the conventional way of carrying out work activities especially after the pandemic has happened.
This module covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques.
This module is mapped to WSQ Demonstrate the Service Vision and WSQ Implement Operations for Service Excellence, and covers knowledge and application skills in demonstrating an organisation’s service vision, mission, and values, and recognising the role that one plays in them.
This module is mapped to WSQ Provide Go-the-Extra-Mile Service and WSQ Project a Positive and Professional Image covering knowledge and application skills in equipping service staff with the mind-set to go the extra mile in providing exemplary service.