All courses are SkillsFuture Credit Deductible.
This course aims to equip individuals with skills and knowledge in coaching for service performance. It involves understanding the role of a coach in service performance, how to prepare the plan to coach, demonstrate the use of coaching techniques and how to monitor progress of improvements in service performance.
This course aims to provide supervisory staff with knowledge, skills and competencies to manage and resolve conflicts at workplace.
This course aims to equip supervisory staff and above on knowledge, skills and tools to better communicate with external and internal stakeholders in order to ensure a harmonious workplace.
This course aims at equipping supervisory team members with knowledge and competencies to adapt to changing priorities, methods and practices by challenging the conventional way of carrying out work activities especially after the pandemic has happened.
This module covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques.
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