Manage Disorderly Conduct & Threatening Behavior
Manage Disorderly Conduct & Threatening Behavior WSQ Skillsfuture course
Handling disorderly conduct can sometimes be extremely difficult to deal with. In addition, threatening behaviors are tougher given that they pose a risk to the Security Officer, whether verbal or physical. So how do Security Officers handle them professionally, and safely to diffuse the situation?
In this workshop, learners will be trained to handle challenging incidents according to the classification of the occurrence and to address the situation according to professional standards.
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Manage Disorderly Conduct & Threatening Behavior WSQ Skillsfuture course
Workshop Outcome
What will I learn?
This workshop is aimed to enable Security Officers to acquire the fundamental knowledge and be equipped with the abilities on handling disorderly conduct and threatening behaviors, professionally. Topics covered include:
- Determining areas that may be susceptible to aggressive or threatening behavior at their workplace
- Approaching individuals that are aggressive or threatening
- Handling cases that involve aggressive or threatening individuals such as visitor disputes or conflicts
After successfully completing this unit, the learner will be equipped with apt industry-specific skills and knowledge to be able to deter threats and manage disorderly behaviors.
This workshop is also one of the 2 mandatory SSO courses for aspiring Senior Security Officers (SSO).
Course Information
Course Fee
Full Fee: $440.84
Singaporeans 21 – 39 yrs old or PRs 21 yrs & above: $168.00
Singaporeans above 40 yrs old: $44.08
* Course Fee shown here represents the nett fee (excl. GST)
Course Information
Manage Disorderly Conduct & Threatening Behavior
Reference No: TGS-2019501384
Course Duration: 16 hours
Funding Validity: 01 Nov 2019 – 11 Mar 2023