Deliver Personalised Service
Personalized service makes customers feel special and builds brand loyalty.
This module is mapped to WSQ Provide Go-the-Extra-Mile Service and WSQ Project a Positive and Professional Image covering knowledge and application skills in equipping service staff with the mind-set to go the extra mile in providing exemplary service.
Workshop Application Form
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Deliver Personalised Service SkillsFuture WSQ
Singapore Institute of Hospitality
5 Magazine Road #02-02
Singapore 059571
Workshop Outcome
What will I learn?
- Demonstrate the qualities and characteristics of service professionals
- Create positive customer experiences by offering customised and personalised service
- Escalate areas of improvement in order to enhance customer’s experience
- Practice correct grooming and display a professional image in order to build confidence and project a positive image of their establishment
- Portray a positive and customer-orientated mind-set to impress and ‘wow’ their customers in day-to-day interactions.
Course Information
Course Fee
Full Fee: $420.56
Singaporeans 21 – 39 yrs old or PRs 21 yrs & above: $127.31
Singaporeans above 40 yrs old: $42.56
* Course Fee shown here represents the nett fee (excl. GST)
Course Information
Deliver Personalised Service
Reference No : TGS-2019504404
Course Duration : 16 hours (In-Class)
Funding Validity : 10 Oct 2020 – 31 Dec 2021