All courses are SkillsFuture Credit Deductible.

Deliver Personalised Service

Personalized service makes customers feel special and builds brand loyalty.

This module is mapped to WSQ Provide Go-the-Extra-Mile Service and WSQ Project a Positive and Professional Image covering knowledge and application skills in equipping service staff with the mind-set to go the extra mile in providing exemplary service.

Workshop Application Form

A friendly person from our team will be in touch with you shortly!

Deliver Personalised Service SkillsFuture WSQ

Singapore Institute of Hospitality

5 Magazine Road #02-02
Singapore 059571

Workshop Outcome

What will I learn?

  • Demonstrate the qualities and characteristics of service professionals
  • Create positive customer experiences by offering customised and personalised service
  • Escalate areas of improvement in order to enhance customer’s experience
  • Practice correct grooming and display a professional image in order to build confidence and project a positive image of their establishment
  • Portray a positive and customer-orientated mind-set to impress and ‘wow’ their customers in day-to-day interactions.

Course Information

Course Fee

Full Fee: $420.56

Singaporeans 21 – 39 yrs old or PRs 21 yrs & above: $127.31

Singaporeans above 40 yrs old: $42.56

* Course Fee shown here represents the nett fee (excl. GST)

Course Information

Deliver Personalised Service

Reference No : TGS-2019504404
Course Duration : 16 hours (In-Class)
Funding Validity : 10 Oct 2020 – 31 Dec 2021