Service Challenges
This module covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques.
To equip staff with skills and knowledge to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers that may lead to possible service challenges, applying service recovery procedures in accordance with organisation guidelines and procedures to escalate unresolved service challenges
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Service Challenges SkillsFuture WSQ
Singapore Institute of Hospitality
5 Magazine Road #02-02
Singapore 059571
Workshop Outcome
What will I learn?
- Recognise triggers which may lead to service challenges
- Use service recovery procedures to respond to these challenges
- Escalate unresolved service challenges
Course Information
Course Fee
Full Fee: $319.62
Singaporeans 21 – 39 yrs old or PRs 21 yrs & above: $63.92
Singaporeans above 40 yrs old: $31.96
* Course Fee shown here represents the nett fee (excl. GST)
Course Information
Service Challenges
Reference No : TGS-2019504309
Course Duration : 16.17 hours (In-Class)
Funding Validity : 10 Oct 2020 – 31 Dec 2021