This module covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques.
To equip staff with skills and knowledge to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques. It involves recognising triggers that may lead to possible service challenges, applying service recovery procedures in accordance with organisation guidelines and procedures to escalate unresolved service challenges
Workshop Application Form
Service Challenges SkillsFuture WSQ
What will I learn?
- Recognise triggers which may lead to service challenges
- Use service recovery procedures to respond to these challenges
- Escalate unresolved service challenges
Full Fee: $319.62
Singaporeans 21 – 39 yrs old or PRs 21 yrs & above: $63.92
Singaporeans above 40 yrs old: $31.96
* Course Fee shown here represents the nett fee (excl. GST)
Reference No : TGS-2019504309
Course Duration : 16.17 hours (In-Class)
Funding Validity : 10 Oct 2020 – 31 Dec 2021