Service Excellence (Level 1)
This unit covers knowledge and application skills in Service Excellence. Equips staff with the mindset to go the extra mile in providing excellent service.
It involves demonstrating the qualities and characteristics of a service professional. Creating a positive customer experience. Offer customized and personalized service. Escalating areas of improvement that may enhance the customers’ experience.
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Service Excellence (Level 1) SkillsFuture WSQ
Ascendo Academy
9 Little Road #02-01
Singapore 536985
Workshop Outcome
What will I learn?
- Recognize the diverse range of customers and their needs and expectations.
- Project a professional image and persona.
- Show the qualities and characteristics of a service professional. When delivering go the extra mile service.
- Create a positive customer experience. Offer customized and personalized service under organization guidelines.
- Escalate feedback on areas of improvement to enhance the customer experience.
Course Information
Course Fee
Full Fee: $380.00
Singaporeans 21 – 39 yrs old or PRs 21 yrs & above: $91.00
* Course Fee shown here represents the nett fee (excl. GST)
Course Information
Service Excellence (Level 1)
Reference No : TGS-2020504774
Course Duration : 17 hours (In-Class)
Funding Validity : 01 Oct 2020 – 30 Jun 2022