This course aims to equip individuals with skills and knowledge in coaching for service performance. It involves understanding the role of a coach in service performance, how to prepare the plan to coach, demonstrate the use of coaching techniques and how to monitor progress of improvements in service performance.
This unit covers knowledge and application skills in Service Excellence, that is the knowledge and application skills in equipping service staff with the mind set to go the extra mile in providing excellent service. It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.
Training Food Handlers to follow Food and Beverage Safety and Hygiene Policies and Procedures to ensure food safety