All courses are SkillsFuture Credit Deductible.
This course aims to equip individuals with skills and knowledge in coaching for service performance. It involves understanding the role of a coach in service performance, how to prepare the plan to coach, demonstrate the use of coaching techniques and how to monitor progress of improvements in service performance.
This course aims at equipping supervisory team members with knowledge and competencies to adapt to changing priorities, methods and practices by challenging the conventional way of carrying out work activities especially after the pandemic has happened.
This module covers the skills and knowledge required for service staff to respond to challenging service situations with the use of appropriate verbal and non-verbal communication techniques.
This module is mapped to WSQ Demonstrate the Service Vision and WSQ Implement Operations for Service Excellence, and covers knowledge and application skills in demonstrating an organisation’s service vision, mission, and values, and recognising the role that one plays in them.
This module is mapped to WSQ Provide Go-the-Extra-Mile Service and WSQ Project a Positive and Professional Image covering knowledge and application skills in equipping service staff with the mind-set to go the extra mile in providing exemplary service.
This module is aimed at equipping rank & file team members with the knowledge, skills and competency to recognise the importance of service innovation in the organisation.
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